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How effectively do email signatures perform? 749 marketing decision makers respond

How effectively do email signatures perform? 749 marketing decision-makers respond

In their new role as Chief Connecting Officer, the marketing manager must carefully evaluate the role of each tool, and with strict adherence to performance expectations. This is a good reason to get interested in email signatures—embedded right into the dozens of messages we send every day.

An orchestra conductor. This is the role that the marketing director has always had to take on in making a brand shine, playing a score composed of the multiple communication channels at hand. According to Gartner, in 2022, this role will evolve even further: the CMO (Chief Marketing Officer) must adapt to the role of CCO (Chief Connecting Officer).

Chief Connecting Officer

But is this just a semantic shift? Well, in reality, it highlights two developments: the ability to create strong bonds between the brand and the company’s employees and our connections, which are now played out through complex, interweaving channels—and not just digital.

319 billion emails in 2021

In this hybrid mix of online and offline marketing, email still carries a lot of weight. For one simple reason: in the professional world, no newer channel—including all the new collaborative apps and platforms—has even come close to completely replacing it. In 2021, around 319 billion emails1 will be exchanged worldwide. That’s 15 billion more than 2020 and 26 billion more than 2019.

On a companywide basis, each employee sends an average of 40 emails per day. This means that email has the type of reach that no company can afford to ignore. Some legitimate questions, then, are how to capitalize on this reach and what concrete results we can reasonably expect.

In essence, transforming corporate email into a full-fledged marketing channel comes down to finely utilizing the email signature, which carries the brand identity and can promote a call to action. Two bits of good news here: solutions exist, and the results are measurable—and have been measured.

Double-digit conversions

The best people to report on these results are our customers, who use Letsignit, our email signature management solution, on a daily basis. Among them, we surveyed 749 marketing decision makers from groups of more than 100 employees.

Brand visibility - traffic leads - employee information

So, what are the results? These marketing decision makers estimate that the email signatures implemented via Letsignit have increased the readability of their brand portfolio by an average of 34%2. That means less confusion and dissonance among entities.

We get this same percentage—34%2 on average—when asked to evaluate the increase in employee involvement and information thanks to the signatures.

This is a considerable figure given current hiring challenges or when it comes to communicating the right information at the right time— especially in the context of the democratization that has been brought on by remote work formats.

Finally, based on the clicks recorded on email signatures, the generation of traffic and contacts increases by 25%2. A relevant channel to relay all types of marketing operations: events, surveys, offers, content, testimonials, rewards, and more.

After all, how many channels can boast of conversion rates of more than 20% or 30%? Don’t bother looking, there aren’t many…

Internal and external email signatures

Granted, there’s nothing magical about these results. But to achieve them, you must have the tools to automate integration of email signatures and adapt them to the best of your ability—both internally and externally and based on the roles of your employees and the intended recipients. It’s also a matter of integrating email signatures as full-fledged levers into your campaign scenarios—an effort that’s easy to justify today in light of the results we’ve just shared.

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Source:
1Statista 2021

2Average from answers given via a survey conducted in September 2021 among 749 marketing decision makers within companies with more than 100 employees, Letsignit customers.

The end