Testimony
TESTIMONY | AMT becomes RTM

Since when do you use Letsignit?

Since almost 2 years.

We used to have “handmade” signatures by the IT support team. There was an automatic script that retrieved the person’s information to make the signature. We chose Letsignit to simplify management. We had frequent requests from employees about changes in their signature information. The solution allows us to organize and simplify things. We were able to offer an identical corporate image for everyone, first of all for the AMT and then the RTM.

We changed our name in June 2017 following a Quebec government law. We were the AMT (Metropolitan Transport Agency) we are now the RTM (Metropolitan Transportation Network). We deal mainly with the management of passenger transport and mainline trains in the Montreal area.

Has Letsignit been part of the AMT name change strategy from the beginning?

This was not the main reason, but it was also taken into account because we already knew that we were going to change our name but we could not talk about it with our suppliers yet. We integrated the solution and we asked you a few months ago if that was possible and how to do it. Then we saw that it was done in a simple way and that there was no need to make big changes. Letsignit even simplified the management of this name change because we could improve the distribution of signatures and review the basic organization that we had done too quickly.

 

How to describe our solution in 3 words?

Simple, effective and aesthetic. It’s easy to apply a brand change for an entire box. It’s a turnkey solution. Once the signatures are created, deployment to all the posts are very easy.

What do you think of the support during the project of implementation of the solution?

The support was effective. You have been very responsive. We had some issues that were resolved fairly quickly. We had excellent follow-up. We are very happy with the support we have with you.

Can you explain in more detail why Letsignit helped to divide the AMT into 2 entities (ARTM and RTM)?

We submitted the change that was coming, then you accompanied us in this change by integrating the email signature templates that we sent you and sometimes even a little “last minute” because we also had emergencies on our side.

At the business level, what do you like the most about using the product?

In particular the management of the users. To make the management case by case then globally but in a simplified way, it is one of the essential points of the solution.

What has changed in the company?

The communication department, in particular with the local press, was able to demonstrate the change of corporate image instantly. Between May 31 and June 1, everything was done automatically, without waiting and without particular care. The branding validated by the communication department is also common to all!

What was the reaction of employees internally following this change?

Management wanted it to be transparent to everyone. This change of signature went well.

At the level of your job what did it change?

The important point is that we can give users access so that they can edit certain parts of their signature independently. We have put a field “courtesy formula” for people who want to announce their departure on vacation for example. Just fill in the information, so their signature is updated. We are thinking of developing this possibility for other needs in the future in order to give even more autonomy to the end users, for example the telephone field.

 

Interview with François Simansour, System and Network Administrator of the RTM – Québec.

 

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